We ship worldwide! All duties and taxes are included in the price, so what you see is what you pay—no surprises at checkout.

FREE SHIPPING

Enjoy free shipping on all orders over £150 (or equivalent in your local currency). Plus, you'll receive a complimentary scrunchie with your order!

PROCESSING TIME

Orders are typically processed within 1-2 business days. During busy periods (like sales or holidays), processing may take up to 3 business days.

DUTIES & TAXES

All duties and taxes are included in your order total. You won't be charged any additional fees upon delivery.

UNITED KINGDOM

• Standard Delivery (Royal Mail): 2-3 business days - £4.00
• Express Delivery (DHL): 1-2 business days - £9.00
• FREE on orders over £150

EUROPE

• Standard Delivery: 3-6 business days - €9.00
• Express Delivery (DHL): 2-3 business days - €18.00
• FREE on orders over €150

UNITED STATES

• Standard Delivery: 5-8 business days - $12.00
• Express Delivery (DHL): 3-5 business days - $25.00
• FREE on orders over $150

REST OF WORLD

• Standard Delivery: 7-14 business days - Price calculated at checkout
• Express Delivery: 5-7 business days - Price calculated at checkout

Please note: Delivery times are estimates and may be affected by customs clearance or local postal delays.

Once your order ships, you'll receive a shipping confirmation email with your tracking number.

HOW TO TRACK

1. Check your email for the shipping confirmation
2. Click on the tracking link provided
3. View real-time updates on your order's journey

You can also track your order by logging into your account on our website.

Can't find your tracking email? Check your spam folder or contact us at notifier@cjanice.xyz and we'll help you out!

MISSED DELIVERY

If the carrier can't deliver your package and you're not home, they'll leave a note with instructions on how to collect your parcel or arrange redelivery.

LOST OR STOLEN PACKAGES

We're not responsible for packages that are confirmed as delivered by the carrier but are reported as lost or stolen. However, we'll do our best to help resolve the issue with the shipping carrier.

DELAYED DELIVERIES

If your order is delayed beyond the estimated delivery time, please contact us at notifier@cjanice.xyz and we'll investigate with the carrier.

INCORRECT ADDRESS

Please ensure your shipping address is correct before placing your order. We cannot change the delivery address once the order has been dispatched. If an order is returned to us due to an incorrect address, you'll be responsible for reshipping costs.

Need help? Our customer service team is here Monday-Friday, 9am-5pm GMT. Email us at notifier@cjanice.xyz.