We want you to love your Cjanice's! If you're not completely satisfied with your purchase, we're here to help.

RETURN WINDOW

You have 30 days from the date of delivery to initiate a return. Returns must be unworn, unwashed, and in their original condition with all tags attached.

WHAT WE ACCEPT

• Unworn items with original tags
• Items in original packaging
• Items without any signs of wear or washing

WHAT WE DON'T ACCEPT

• Items without tags
• Worn, washed, or damaged items
• Items returned after 30 days
• Final sale items (marked as such at checkout)

REFUND PROCESS

Once we receive your return, our team will inspect it and process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Please note: Original shipping costs are non-refundable unless the item is defective or we made an error.

STEP 1: INITIATE YOUR RETURN

Visit our Returns Portal and enter your order number and email address. You'll receive a return authorization and shipping label.

STEP 2: PACK YOUR ITEMS

Carefully pack your items in their original packaging. Make sure all tags are attached and items are unworn and unwashed.

STEP 3: SHIP YOUR RETURN

UK Returns: Returns are free! Use the prepaid label provided in your return authorization.

International Returns: You're responsible for return shipping costs. We recommend using a trackable shipping service.

STEP 4: TRACK YOUR RETURN

Once your return is in transit, you can track it through your Returns Portal account. We'll send you an email confirmation once we receive and process your return.

Return Address:
Cjanice Intimates
Grove Studios, Adie Road
London, W6 0PW
United Kingdom

We currently don't offer direct exchanges. If you need a different size or color, please return your original item for a refund and place a new order.

WHY WE DO THIS

This ensures you get your new items as quickly as possible, rather than waiting for your return to be processed first.

SIZE GUIDE

To help you find your perfect fit, please refer to our Size Guide before placing your order. Our customer service team is also happy to help with sizing questions at notifier@cjanice.xyz.

We're so sorry if your items arrived damaged or defective! We stand behind the quality of our products and will make it right.

WHAT TO DO

1. Contact us at notifier@cjanice.xyz within 7 days of receiving your order
2. Include your order number and photos of the defective or damaged items
3. We'll review your case and send you a replacement or full refund (including shipping costs)

Our Promise: For defective or damaged items, we'll cover all return shipping costs and send you a replacement or full refund, including original shipping charges.